Once the item has been examined by our product experts, we will determine if we are able to make a replacement order or issue a refund. If you believe the product you received could be defective, please contact our Customer Service department before returning the item. ![]() If you would like to exchange your purchase for something else, please return the original item and re-order your new item online. If you return an item, it can take 8-10 business days, after we receive the returned merchandise, for us to process the return and issue a refund. Return Shipping and CostsĬustomers are responsible for return shipping costs, unless an incorrect item was shipped. Your items may also be returned to our Okeechobee location. Please fill out and include a copy of the return form included with your order. All returned items must be in their original packaging with the tags attached and be in new, unworn, and unwashed condition. Therefore if you are unhappy with your purchase simply return it within 30 days of delivery for a refund of the purchase price. We understand that sometimes there is a need to return an item. We want every one of our customers to be completely satisfied. Returns PolicyĪt Eli's, our guarantee is simple. Eli's is not responsible for shipping costs. If it is too late to cancel your order because it has already shipped, you may return any unwanted items in accordance with our Returns Policy. It MAY be possible to cancel your order during processing but ONLY if you speak with one of our online representatives, available Monday - Friday. Whether it's the TLX series, their Handcrafted series or their classic Western boots, Tony Lama will not disappoint.We start processing your order as soon as you click "Place Your Order". Not to mention the selection of men's boots and women's boots is outstanding. This construction and quality makes Tony Lama the most recognized western boots in the world. With over 100 steps to producing every pair of boots, today's Tony Lama's incorporate the same craftsmanship combined with modern comfort and durability technologies. Each pair celebrates the humble and hardworking beginnings of the old west. If you have never tried on Tony Lama Boots, you are in for a treat. In 1990, the company became part of the Justin Boot family and the tandem has set the standard for quality and craftsmanship worldwide. When Tony Lama passed away in 1974, his family continued the tradition of quality and handcraftsmanship, making Tony Lama Boots a true American success story. This is when Tony Lama Boots was born in the 1930's Tony Lama began distributing boots in Western Wear stores and by 1961, Tony Lama Boots was producing over 750 boots a day. He produced the best fitting, most comfortable boots around. After his term, he moved to the nearby town of El Paso and setup his first boot shop. ![]() Tony Lama was a cobbler for soldiers stationed at Fort Bliss, Texas. Those were the humble beginnings of a legendary bootmaking career. He studied under his uncle as a boy in Syracuse, New York where he learned the boot trade. Since Tony Lama was the 11 year old son of Italian immigrants, he began learning about the boot industry.
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